Common questions

Quick answers about rates, shipping, customs and payment. Can’t find yours? Ask us on WhatsApp.

Answers to review with the client

Rates and quotesAre the rates on the website final?

No. They are indicative and change daily. A price is fixed once we confirm it on WhatsApp or by email.

Rates and quotesWhat is not included in the sea rate?

Rates are port to port. Local charges, duties, insurance and delivery are quoted separately, unless you ask for door to door.

Rates and quotesHow fast do you reply to a quote request?

Usually the same working day. On busy days, within 24 hours.

ShippingShould I ship by sea or by air?

Air for urgent, light or valuable goods. Sea for anything heavy or bulky that can wait two to five weeks.

ShippingWhat is the difference between FCL and LCL?

FCL is a full container used only for your cargo. LCL means sharing a container and paying per cubic metre.

ShippingCan I track my shipment?

Yes. Enter the bill of lading, container or air waybill number on the Track page.

CustomsWho pays customs duties?

It depends on the terms of sale. Under most terms the importer pays duties in Lebanon. The Incoterms guide on the Resources page shows each case.

CustomsWhat documents does customs need?

At least a commercial invoice, a packing list and the bill of lading or air waybill. Some goods also need permits.

CustomsCan you clear goods shipped with another company?

Yes. Send us the documents and we take it from there.

Payment and insuranceHow do I pay?

By bank transfer or in cash at our office. Regular clients can agree payment terms.

Payment and insuranceIs my cargo insured?

Only if you ask. We arrange cover based on the value of the goods and recommend it for most shipments.

Payment and insuranceWhat if my shipment is delayed?

We tell you as soon as we know and give you a new arrival date.

Ready to ship?

Send the lane and the cargo. You get a confirmed price on WhatsApp, usually the same day.